Providing British Telecom managed services to improve consulting operations

Providing British Telecom managed services to improve consulting operations

Business issue

BT Telconsult operated a Middle East and Africa operation based in Dubai.  Telconsult managed multiple consultancy contracts across the Middle East and Africa and was looking to reduce costs while improving business operations.  In order to better align the cost of operations to the volume of consulting revenue, BT was seeking a scalable solution that would flex to support the number of consulting projects running at any one time.

Salience Solution

Salience Consulting provided a team of contract management experts to implement new business processes and streamline the cost and revenue collections of consulting operations. The commercial agreement between Salience and BT enabled Telconsult to scale this service in line with the volume of consulting work.

Salience provided expert staff to work on the client premises managing the engagement and delivery team data, automated web-based timesheet software and full weekly reporting of cash flow, manpower and resource allocation, expenses and related delivery issues.

Outcome

The managed service solution provided by Salience ensured continuity of support as business increased and decreased. The monthly fee based upon the number of consultants supported meant that the Operator was able to control and forecast project support costs accurately. Salience provided a full managed service including equipment such as laptop computers, monitors, printers and mobile telephones while in country. The Salience team provided a full suite of project support services from new project P&L forecasts, weekly timecard revenue and cost reporting through to end-client invoicing.