CITC sought to strengthen the regulation of enterprise telecom services by improving competition, transparency, and oversight of B2B offerings across mobile, fixed, cloud, IoT, and cybersecurity services. The regulator required a clear understanding of current market conditions, identified gaps, and a structured regulatory framework to guide future oversight.
The challenge
The challenge was to assess the existing B2B telecom market, benchmark international practices, identify regulatory gaps, and design a practical implementation framework that would enable CITC to regulate enterprise services more effectively.
Project outline
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Conducted a current-state assessment of the Saudi B2B telecom market, including services and regulatory structures.
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Compiled a comprehensive services dictionary for B2B offerings.
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Performed international benchmarking against 15 advanced markets.
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Delivered a detailed gap analysis with recommendations for improvement.
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Designed regulatory approaches, forms, and guidelines for approving business services.
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Conducted stakeholder workshops and facilitated knowledge transfer.
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Produced a final report consolidating findings and regulatory proposals.
Our impact
The project equipped CITC with a clear, evidence-based regulatory framework for enterprise services. It enabled more consistent market oversight, improved transparency, and supported the development of a competitive and well-structured B2B services environment in Saudi Arabia.
Duration of engagement: September 2021 – October 2022