Maria-McCourt
Maria McCourt
Principal Consultant

With over 30 industry awards for contact centre team management, Maria specializes in developing and leading call centres to drive efficiency across consumer & enterprise segments

About Maria

Maria is a Principal Consultant at Salience. She has successfully managed and led a diverse team of over 37 nationalities and more than 100 staff across 4 locations in Asia and the Middle East. A key member of award winning contact centre management team, she has won 30+ industry awards over a 5 year period.

Extensive experience in leading both front office and back office teams handling a wide range of activities from inbound/outbound calls, to social media, back office, administration and field service management (in Consumer & Enterprise customer segments).

Her recent engagement includes successfully developing and managing customer services function of Fibre to the Home start up operator, Awasr in Oman.

Prior to Salience, Maria was part of the first Vodafone green field launch in the Middle East and voted Vodafone Hero in the first year of that launch. She has also worked with Vodafone in Ireland.

Maria is fully accredited NLP Practitioner (Neuro-linguistic programming Practioner) and in the process of completing CIAC (Confederation of International Accreditation).

Past Experience

Vodafone

Customer Care Manager

Expertise

  • Customer Care
  • Call Centre
  • Customer Service
  • Field Service Management
  • Administration
  • Front and Back Office Management
  • Start Ups